Laboratory Equipment & Reagents

Self reliant and well trained personnel (eliminating the need of third party service providers resulting in a low operational cost).
Minimum participation by principal companies though we have the benefit of their full support when ever required.
Record time installation ( Automation Turn key projects ).
Service engineers are trained on equipments from various manufacturers (not just dedicated to a single product line).
Engineers possess strong IT systems knowledge and implementation skills.
Integration of equipments, Systems and software from different providers.
Remote access is given to key sites reducing instrument down time and improving customer satisfaction.
Dedicated satellite store rented by the Laboratory department facilitating storage of usable spare parts.
Major Service calls are coordinated in a team effort to ensure the call is completed in the shortest possible time.
Preventive Maintenance Schedules are coordinated with the customer in advance in order not to disturb their routine workflow.
All application related issues and customer trainings are now handled by the “Application Team”.
Weekly meetings are organized to discuss and resolve field issues (field observations in terms of spare parts requirement, unprecedented instrument failures, customer comments, etc….).
Technical trainings for all engineers are scheduled and coordinated with principal companies to get them technically capable of handling the systems.
Planning Leave schedules in advance , ensuring a smooth workflow
Constant communication and visits to the sites (Implementation of a feedback platform at customer sites connected to our server at ATC for 24/7 relayed by email to management and call center.)
Organizing Informal events , workshops seminars for our customers.
Working towards satisfying the customer’s needs even if it is beyond ATC scope of operation.
Supporting the sales team in new Product demonstration.